Our Terms and Conditions
Welcome to our website TheNaturallyHealthyPetShop.co.uk. We are happy to have you along helping our business and community grow and we thank you for your support.
The Naturally Healthy Pet Food Co ‘www.TheNaturallyHealthyPetsShop.co.uk’ owns and operate this Website. This document governs your relationship with The Naturally Healthy Pet Food Co and ‘www.TheNaturallyHealthyPetsShop.co.uk’. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms”). By using the Services, you are agreeing to all of the Terms, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms. Any updates or amendments will be notified via this “Terms” page.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and ‘www.TheNaturallyHealthyPetsShop.co.uk’ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of ‘www.TheNaturallyHealthyPetsShop.co.uk’ or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by ‘www.TheNaturallyHealthyPetsShop.co.uk’ and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times are laid out in our “Delivery” page but may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with ‘www.TheNaturallyHealthyPetsShop.co.uk’ you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ‘www.TheNaturallyHealthyPetsShop.co.uk’ retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods and services clearly shown on the Checkout Page.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
- Secure Ordering
We use SSL (Secure Socket Layer technology) to accept your payment details. This is clearly notified for Users on the Checkout page.
- We do not store credit or debit card details on this site. We use PayPal for our secure Checkout System making us SSL compliant.
- This Site holds a valid SSL certificate.
- We use a 3-D Secure Payment Gateway.
Return the parcel to us in a saleable condition i.e) original, undamaged packaging, and a full refund will be given. We do not however refund delivery costs unless the products sent out were damaged or incorrect.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law ‘www.TheNaturallyHealthyPetsShop.co.uk’ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect your consumer rights.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with ‘www.TheNaturallyHealthyPetsShop.co.uk’ and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are connected to ‘www.TheNaturallyHealthyPetsShop.co.uk’.
You agree to indemnify, defend and hold harmless ‘www.TheNaturallyHealthyPetsShop.co.uk’, its directors, employees, consultants, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
If any part of the Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We take complaints very seriously and operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. This can be done via:
- Writing to us at: 316 Sutton Common Road, Sutton, Greater London, SM3 9NQ
- Calling us on: 07706976290
- Emailing us at: Mail@TheNaturallyHealthyPetShop.co.uk
- Using our Get In Touch page
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ‘www.TheNaturallyHealthyPetsShop.co.uk’. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the Owner of ‘www.TheNaturallyHealthyPetsShop.co.uk’.
Our Reviewsfrom 17 reviews
Not what was ordered
I ordered the product as shown in picture on website being MSC Cod and Haddock not Wild Caught Cod and Haddock with kale and chickpeas with completely different packaging.Nothing in parcel to say this was a substitute or a similar product.Contacted Becopets who replied with a list of stockists but not addressing the question of where I can get the MSC cod and haddock not the one with kale and chickpeas.All very frustrating!!! I will keep the product as its too much hassle to send back.Ali of BexhillBeco Food For Dogs MSC Cod and HaddockBeco Slow Feeder Bowl
We have recently purchased a beco standard bowl for one of our other dogs & was really pleased with the quality. When our other dogs slow feeder dog bowl broke, we purchased other ones that were just not suitable. When I came across this one it was perfect, as the raised area was just enough to slow her down, but not too high. The other replacements had raised areas almost as high as the bowl & these were too high for her to get her nose in to & she had to use her tongue only. This bowl is more like her old one & she seems to love it. It is large, but is still really good. We love the natural look, rather than heavy plastic. The choices of colours are nice too. We would definitely recommend this product, like the positive reviews I had read before purchasing.
The company were fast to process our order & it arrived sooner than I expected. Many thanks.NTBecoBowl Slow Feeder BowlZogoflex® Bumi
I brought this for my biggest dog but he doesn't get a look in as the smaller dogs keep pulling on it. Not tried in water yet, but on land it's a favourite.Emma HodgkinsonZogoflex® BumiJungle Rope
My dogs love this rope. They tug it together and throw it about. Seems well made.Emma HodgkinsonBecoRope Jungle RingBecoHoop
Seems robust. My dogs tend to favour the rope toys so not yet sure how much they will play with it.Emma HodgkinsonBecoHoopDog loved
These Lamb spaghetti treats didn't last long as the dog loved them but they are expensive. Prompt delivery even in the current circumstances.Denise TevlinJR Pure Lamb SpaghettiFantastic product and service!
My 2 dogs love these Lamb Spaghetti but they are an expensive treat. The Naturally Healthy Pet Shop is the best value I can find (and I have trawled the internet extensively!) Fantastic customer services from Emma. I will definitely be a returning customer, thank youAndrea GibbsJR Pure Lamb SpaghettiSooo good
Bruce our black lab is funny with treats yes I know a Labrador funny with food. However he can’t have chicken and these treats seem to one of few he can have that won’t upset his tummyMilly InglesJR Pure Rabbit Sticks5* cat care
Emma has been providing holiday cat care for a few years. She treats our cat like her own. Diligently taking notes of feeding and routine requirements and has on a number of occasions taken him to the vet whilst we’ve been away - due to him getting into trouble! All above and beyond the service.
I would 100% recommend Emma to look after any pet, she is amazing and we don’t know what we would do without her.SerenaCat Feeding ServiceQuality service
I use the cat feeding service which goes above and beyond expectation, including a daily message to say how Garfield is and what he’s been doing and quite often I will receive a picture of him too.Samantha DunnCat Feeding ServiceGreat dog treat
Great product dogs loved them!Julie ParsonsJR Pure Goat SticksExcellent product and service
Perfect bowl for my bulldog that try’s to inhale her food very pleased with the product and quick delivery and excellent customer servicesarah bryantBecoBowl Slow Feeder Bowl
My dog absolutely loves these treatDemi DayJR Pure Lamb SticksDolly
Dolly really looks forward to her walks with Emma she is amazing with her, she plays wit her and knows all of her little ways which I think is very important.she cares so much for all of the dogs that she walks I wouldn’t have any body else walk my dog.Sue gallopThe Naturally Healthy Pet ShopDog walking service
Emma has been wonderful with Dash and I trust her 100% She is calm, loving and patient with him and I always know he is in good hands.KeelyThe Naturally Healthy Pet Shop