Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and debit/credit card/PayPal information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
We use plugins on our Site which may send request to third party API’s via Users web browser to fetch information. This request made by web browser may include IP address, which can then be seen by the third party which it is being requested from. This API request does not include any personal User data.
Web browser cookies
How we use collected information
The Naturally Healthy Pet Shop collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to subscribe to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we store your information and for how long
We store User data such as name and email address on our Site’s data base. Such data is stored for as long as the User has an active account or requests closure of account.
For fulfilling shop orders name, email address and home delivery address is stored for no longer than permitted by law and no longer than necessary for the purposes for which your data are processed. How long certain User data is stored depends on the nature of the data and the purposes for which it was processed.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over https and a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys and for traffic analysis. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website.
Your right to Request Personal Data Access and Personal Data Erasure
Users can request to receive an exported file of their personal data that we hold. Users can also request that we erase any personal data we hold. This does not include any data we are obliged to keep for administrative, legal, security or tax purposes.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Naturally Healthy Pet Shop
316 Sutton Common Road, Sutton, London, SM3 9NQ
Ammended to now include relevant GDPR compliant policies and procedures. Date of ammendment: 20th May 2018
Our Reviewsfrom 17 reviews
Not what was ordered
I ordered the product as shown in picture on website being MSC Cod and Haddock not Wild Caught Cod and Haddock with kale and chickpeas with completely different packaging.Nothing in parcel to say this was a substitute or a similar product.Contacted Becopets who replied with a list of stockists but not addressing the question of where I can get the MSC cod and haddock not the one with kale and chickpeas.All very frustrating!!! I will keep the product as its too much hassle to send back.Ali of BexhillBeco Food For Dogs MSC Cod and HaddockBeco Slow Feeder Bowl
We have recently purchased a beco standard bowl for one of our other dogs & was really pleased with the quality. When our other dogs slow feeder dog bowl broke, we purchased other ones that were just not suitable. When I came across this one it was perfect, as the raised area was just enough to slow her down, but not too high. The other replacements had raised areas almost as high as the bowl & these were too high for her to get her nose in to & she had to use her tongue only. This bowl is more like her old one & she seems to love it. It is large, but is still really good. We love the natural look, rather than heavy plastic. The choices of colours are nice too. We would definitely recommend this product, like the positive reviews I had read before purchasing.
The company were fast to process our order & it arrived sooner than I expected. Many thanks.NTBecoBowl Slow Feeder BowlZogoflex® Bumi
I brought this for my biggest dog but he doesn't get a look in as the smaller dogs keep pulling on it. Not tried in water yet, but on land it's a favourite.Emma HodgkinsonZogoflex® BumiJungle Rope
My dogs love this rope. They tug it together and throw it about. Seems well made.Emma HodgkinsonBecoRope Jungle RingBecoHoop
Seems robust. My dogs tend to favour the rope toys so not yet sure how much they will play with it.Emma HodgkinsonBecoHoopDog loved
These Lamb spaghetti treats didn't last long as the dog loved them but they are expensive. Prompt delivery even in the current circumstances.Denise TevlinJR Pure Lamb SpaghettiFantastic product and service!
My 2 dogs love these Lamb Spaghetti but they are an expensive treat. The Naturally Healthy Pet Shop is the best value I can find (and I have trawled the internet extensively!) Fantastic customer services from Emma. I will definitely be a returning customer, thank youAndrea GibbsJR Pure Lamb SpaghettiSooo good
Bruce our black lab is funny with treats yes I know a Labrador funny with food. However he can’t have chicken and these treats seem to one of few he can have that won’t upset his tummyMilly InglesJR Pure Rabbit Sticks5* cat care
Emma has been providing holiday cat care for a few years. She treats our cat like her own. Diligently taking notes of feeding and routine requirements and has on a number of occasions taken him to the vet whilst we’ve been away - due to him getting into trouble! All above and beyond the service.
I would 100% recommend Emma to look after any pet, she is amazing and we don’t know what we would do without her.SerenaCat Feeding ServiceQuality service
I use the cat feeding service which goes above and beyond expectation, including a daily message to say how Garfield is and what he’s been doing and quite often I will receive a picture of him too.Samantha DunnCat Feeding ServiceGreat dog treat
Great product dogs loved them!Julie ParsonsJR Pure Goat SticksExcellent product and service
Perfect bowl for my bulldog that try’s to inhale her food very pleased with the product and quick delivery and excellent customer servicesarah bryantBecoBowl Slow Feeder Bowl
My dog absolutely loves these treatDemi DayJR Pure Lamb SticksDolly
Dolly really looks forward to her walks with Emma she is amazing with her, she plays wit her and knows all of her little ways which I think is very important.she cares so much for all of the dogs that she walks I wouldn’t have any body else walk my dog.Sue gallopThe Naturally Healthy Pet ShopDog walking service
Emma has been wonderful with Dash and I trust her 100% She is calm, loving and patient with him and I always know he is in good hands.KeelyThe Naturally Healthy Pet Shop